Sydney primary. Melbourne failover.
PharmAssist data is hosted in Australia, with primary data residency in Sydney and Melbourne serving as the failover region.
For Australian community pharmacies
Scripts walk out the door. So do the baskets.
PharmAssist catches both — and your pharmacist signs off on every single step.
What does walking out cost
your store?
Drag the sliders. Your numbers, your answer.
Missed, every year$54,600
Modelled: 5 × $35 × 312 trading days.
Not a promise — a mirror.
Three ways they reach you
One workspace behind the counter. Tap a card.
The script
Order-ahead eScripts with queue numbers and SMS updates.
Token in, queue number out. Walk-ins drop off at the counter and shop while they wait — the dispensary sees the day coming.
Queue Nº · SMS · drop-offSee it workingThe shelf
Guided vitamin consults — pharmacist-reviewed, always.
The room
Service bookings with private check-in.
Nothing reaches your customer without a pharmacist’s eyes on it.
Customer
Asks at the shelf or kiosk
Screen
4 safety questions, TGA-aligned
Your pharmacist
Reviews everything. Every time.
Counter
A conversation, not a black box
Workflow software, never a therapeutic good — it guides customers to the right conversation, it doesn’t recommend treatment.
The questions owners ask first
Clear answers before a pilot conversation.
Built to connect to your existing stack.
We are building toward integration with any POS. FRED and ZDispense integrations are currently in progress.
FRED · in progressZDispense · in progress
Pharmacist-foundedCo-Founder · Head of Marketing & Sales Co-Founder · Head of Product
Busy-pharmacy experience in every product decision.
Usama and Shaun are pharmacists who have each spent more than six years serving customers and managing high-volume pharmacy locations. PharmAssist is shaped by the queues, interruptions and safety decisions they have handled first-hand.
Usama Yousuf
Pharmacist with 6+ years of experience, including managerial responsibility in busy pharmacy locations.
Shaun Kokkat
Pharmacist with 6+ years of experience, including managerial responsibility in busy pharmacy locations.
Frequently asked questions
What pharmacy teams and customers need to know.
Kiosks in store, online triage before arrival and pharmacist-led consults — here is how the workflow fits together.
What does PharmAssist do?
PharmAssist helps pharmacies reduce counter queues by organising customer requests before they reach the pharmacist. It brings together order-ahead eScripts, in-pharmacy kiosk intake, online triage, service bookings and consult workflows in one pharmacy workspace.
How does the in-pharmacy kiosk work?
Customers can use a kiosk inside the pharmacy to explain what they need, complete the relevant intake questions and join the right workflow without waiting at the counter just to get started. The pharmacy team receives a structured request and the pharmacist remains responsible for review and professional decisions.
How does PharmAssist reduce pharmacy queues?
Routine intake happens online before arrival or at the kiosk in store. Instead of repeating the same first questions at a busy counter, the team sees an organised queue with the information already collected and can triage each customer to the right next step.
Can customers start online before visiting the pharmacy?
Yes. Depending on the services enabled by the pharmacy, customers can submit an eScript order ahead, book a pharmacy service or start the relevant intake online. The request reaches the pharmacy before the customer arrives.
Does PharmAssist provide consultations?
PharmAssist supports consultation requests, bookings, intake and the pharmacy team’s consult workflow. The consultation itself is provided by the appropriate pharmacy professional, with the pharmacist retaining clinical responsibility.
Does the platform replace the pharmacist?
No. PharmAssist is workflow software, not a therapeutic good or a replacement for professional judgement. It structures intake and highlights requests for review; a pharmacist remains involved wherever professional assessment or approval is required.
Will PharmAssist connect with our POS or dispense system?
We are building PharmAssist to integrate with any POS. FRED and ZDispense integrations are currently in progress, and we will confirm the available integration path for each pharmacy during pilot planning.
Where is PharmAssist data hosted?
PharmAssist data is hosted in Australia, with Sydney as the primary region and Melbourne as the failover region.
Ten founding pharmacies.
Lifetime founding benefits.
Request a founding pilotA short form, then a call with a founder. No sales sequence.