Some visits are private
A UTI consult or an opioid replacement visit shouldn't be announced across the counter. Check-in happens on a screen, not out loud.
Vaccinations, medication reviews, blood pressure checks — booked from home, checked in at a kiosk without announcing the reason to the whole shop.
Request a founding pilotA UTI consult or an opioid replacement visit shouldn't be announced across the counter. Check-in happens on a screen, not out loud.
Booked-ahead services fill the gaps between walk-ins. The consult room stops being a storeroom with a chair.
Bookings, reminders and check-ins live in the same workspace as scripts and consults — one queue, one screen, one team.