Usama Yousuf
Pharmacist with 6+ years of experience, including managerial responsibility in busy pharmacy locations.
We built the thing we kept wishing existed.
“The advice, the stock and the goodwill were always there.”
We’re two pharmacist co-founders from Melbourne. Usama Yousuf leads marketing and sales, and Shaun Kokkat leads product. Both have more than six years of pharmacy experience, including managerial responsibility in busy pharmacy locations.
Between us, we kept watching the same scenes repeat. A customer three aisles away, turning over their fourth bottle of magnesium, who puts it back and leaves with nothing. A queue at the script counter at five o’clock, and someone walking straight back out the door when they see it. And value walking out with them—unmeasured, every single day.
What was missing was the moment of discovery on the shop floor. So we built it the way pharmacists would: calm, safety-screened, always ending with a person’s approval—never around them.
We write every protocol and workflow ourselves, and we install every store personally.
Pharmacist with 6+ years of experience, including managerial responsibility in busy pharmacy locations.
Pharmacist with 6+ years of experience, including managerial responsibility in busy pharmacy locations.
Be clear about what the product does, keep judgement with pharmacists and stay close to the stores using it.
We use calm, structured questions and clear escalation points because a quick answer is only useful when it is a responsible one.
PharmAssistAU organises discovery and intake. It does not remove the pharmacist from the decisions that need professional judgement.
We write each protocol and workflow ourselves, and we personally install every store so feedback reaches the people building the product.
Founder-led installation · workflows shaped with pharmacy teams · a focused pilot before a wider rollout.